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Customer Support

No Rules. Just Art.
Email Us

Are you a customer? Get in touch with any questions you might have.

Email Us

Customer Support Number

Get in touch with any questions you might have.

914-688-1760
Available 9am - 5pm EST

Customer Support & FAQ’s

Learn some of the answers to our most frequently asked questions.

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Frequently Asked Questions

Sort through the items below to find answers to your questions.

Returns, Shipping & Exchanges.
Product Information
Other Information




No Rules. Just Art.

Returns, Shipping, & Exchanges

What is Your Return Policy?

Unopened and sealed products can be returned within 15 day of purchase. Any product that has been opened cannot be returned. Our full return policy can be found here.

What is your Shipping Policy?

KINGART® can currently ship to the US and internationally. We also offer domestic US free shipping specials. Our shipping policy can be found here.

Where Can I Find the Status of my Order?

You can enter in your order number or login to your account to view status. See where your order is by clicking here.

Can I Cancel my Order?

To cancel an order, please contact us at support@kingartco.com. If an order has already been shipped, we will need to process an order return. Please check your order status before requesting an order cancellation. 

What Payment Methods Do You Accept?

KINGART® accepts all major credit cards including Visa, MasterCard, American Express, Discover, along with Visa/MasterCard debit cards.




No Rules. Just Art.

Product Information

How Can I Get In Touch With You If I Want to Cover A Product?

Please fill out our press & other inquiries form by clicking here. Let us know what you’re looking to do and we’ll get in touch!

Who Are KINGART® Products For?

Our products are made for artists of various ability levels. There are four different product lines, all of which are high quality.

 

Shop Premium Products

Premium

  • Targets most sophisticated users looking for an ultra-premium product.
  • Made by true artisans with the finest materials and designs.
 
Shop Pro Products

Pro

  • Targets users looking for professional quality at an attentive price.
  • These materials perform well under rigorous use and provide rich, high quality results that artists demand.
 
Shop Studio Products

Studio

  • Targets the everyday art enthusiast looking for high quality art products at affordable prices.
  • These products leverage all that we know about design quality and
    production standards, at an affordable price.
 
Shop Value Products

Value

  • Targets new artists with quality, economically priced arts and craft items.
 


No Rules. Just Art.

Other Information

Can I Gift KINGART® Gift Cards?

You can purchase your KINGART® gift cards here.