Customer Support
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Frequently Asked Questions
Sort through the items below to find answers to your questions.
Returns, Shipping & Exchanges.
Product Information
Other Information
Returns, Shipping, & Exchanges
What is Your Return Policy?
Unopened and sealed products can be returned within 15 day of purchase. Any product that has been opened cannot be returned. Our full return policy can be found here.
What is your Shipping Policy?
KINGART® can currently ship to the US and internationally. We also offer domestic US free shipping specials. Our shipping policy can be found here.
Where Can I Find the Status of my Order?
You can enter in your order number or login to your account to view status. See where your order is by clicking here.
Can I Cancel my Order?
To return an item, an RGA (Returned Goods Authorization) number is required. Email us at services@kingartco.com to obtain this number before shipping your item back. Send back your return via the Post Office, UPS, FEDEX or another service with a copy of the original order. *We suggest that you select a service with tracking information for your records.
What Payment Methods Do You Accept?
KINGART® accepts all major credit cards including Visa, MasterCard, American Express, Discover, along with Visa/MasterCard debit cards.
Product Information
How Can I Get In Touch With You If I Want to Cover A Product?
Please fill out our press & other inquiries form by clicking here. Let us know what you’re looking to do and we’ll get in touch!
Who Are KINGART® Products For?
Our products are made for artists of various ability levels. There are four different product lines, all of which are high quality.
Premium
- Targets most sophisticated users looking for an ultra-premium product.
- Made by true artisans with the finest materials and designs.
Pro
- Targets users looking for professional quality at an attentive price.
- These materials perform well under rigorous use and provide rich, high quality results that artists demand.
Studio
- Targets the everyday art enthusiast looking for high quality art products at affordable prices.
- These products leverage all that we know about design quality and
production standards, at an affordable price.
Value
- Targets new artists with quality, economically priced arts and craft items.
Other Information
Where can I learn more about the monthly giveaways?
Every month, we’ll be giving away a free item. It could be a KINGART® T-shirt, or it could be a brush. You’ll have to go here to find out more.
Can I Gift KINGART® Gift Cards?
You can purchase your KINGART® gift cards here.
